Refund Policy

Last updated: April 19, 2025

At Tyti Go Delivery, we aim to ensure a smooth and satisfying experience. This Refund Policy outlines the conditions for refund eligibility related to purchases made on our platform.

1. Eligible Services for Refund

Refunds are only available for orders made through our E-commerce module.

🚫 Refunds are not allowed for:

• Grocery

• Food

• Pharmacy

• Parcel Delivery

2. Refund Eligibility

A refund request may be approved only if:

• The wrong item was delivered

• The item arrived damaged

3. Time Limit for Refund Requests

Refunds must be requested within 4 hours of receiving the item. Requests submitted after this period may be declined.

4. How to Request a Refund

You can request a refund through:

• The Tyti Go Delivery mobile app

• Our call center (short code under development)

Make sure to provide the order ID and a clear explanation (including images if necessary).

5. Full or Partial Refunds

• Refund decisions are made based on the specific situation and item.

• Some products may qualify for full refunds.

• Others may be non-refundable, depending on their nature or usage status.

6. Refund Processing Time

Once approved, refunds are processed within 1 business day.

7. Refund Method

Refunds for COD or offline payments will be returned via:

• Mobile Money

• Bank Transfer

8. Misuse of Policy

We reserve the right to reject refund claims in cases of:

• Repeated refund abuse

• Fraudulent behavior

• Violation of our platform rules

📧 For questions, email: apps@ducoodigital.com